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Of all of the various logging recorders on the market today, Sioux Falls Two-Way Radio has chosen HigherGround to represent.
We are confident HigherGround provides you with a better solution for initial and long-term cost of ownership.
“Open Architecture” means you don’t need to purchase proprietary software to listen to recordings or view screen captures.
911-dispatch centers, hospitals, call centers, railroads, ready mix companies, insurance companies are all likely HigherGround users. In addition to monitoring telephone calls and 2-way radio transmissions, HigherGround Voice Recorders provides you with the resources to resolve customer disputes, comply with government and industry regulations, ensure quality performance, protect against liability and minimize risk. If you are consider a logging recorder for your business or its time to expand or upgrade your current system – take a look at what HigherGround and Sioux Falls Two-Way Radio has to offer.
The Praetorian Voice Recorder™
Record, retrieve and replay
The Praetorian Voice Recorder™ provides full-time liability recording, random recording for quality monitoring, API triggered (selective) and on-demand call recording options. With Praetorian you can digitally record and store agent-customer interactions to redundant hard drives, then instantly access and replay unlimited hours of call recordings directly from your desktop. It's that fast. It's that easy.
- Instant Retrieval
Access and instantly replay recordings directly from your desktop. Email recordings with one click.
- Real-Time Monitoring
Listen to calls as they occur. Last Call search function goes to the beginning of a call in the progress or checks the previous call of an agent who is not on the phone.
- Voice and Report Archival
Unlimited storage for call recordings and critical data.
- Control Tower
Centralized management with robust security controls. Single-point administrative control with user-defined privileges.
- Digital Signature
Verify authenticity and ensure recordings are not tampered with or altered.
In addition to monitoring phone and data transactions, a Praetorian Voice Recorder provides you with the resources to resolve customer disputes, comply with government and industry regulations, ensure quality performance, protect against liability and minimize risk.
Every HigherGround Fusion Series 7 system has a Praetorian Voice Recorder at its core. You can enhance your recording system and expand its functionality by adding additional HigherGround components such as the Mentor QA Suite™ and Telecom BI Suite™.
Capture-911
When it's an emergency, your response is critical
HigherGround's Capture-911™ is a voice logging and radio transmission recording solution developed specifically to meet the compliance requirements and liability protection needs within the public safety communications market. Full-time recording is mandatory to comprehend and transcribe information and ensure dispatchers respond correctly to callers, provide appropriate assistance and follow procedures.
- ANI/ALI Collection
Attaches caller number and location to call recordings
- Instant Retrieval
Access and instantly replay recordings from the desktop
- Voice Archival
Access archived calls quickly and easily
- Search-Engine Based
Over a dozen search options for quick retrieval of recordings
Capture-911™ offers online storage for instant desktop access to recordings and removable hard drives for easy-to-access archived data. Users can differentiate calls by tagging them with customized public safety attachments for optimal analysis and fast reporting.
Create a public safety system that will meet and exceed your expectations with optional modules including Report Commander Pro™, Agent Evaluator, DTMF, Ring Counter and Screen Capture.
I’m confident you will find this product superior to all others on the market. Rest assured, Sioux Falls Two-Way Radio will be with you ever step of the way. We handle the complete install and on-going service for your equipment.
Call or email us with questions. We have demo software to show you exactly how this product works.
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